Download Computer telephony demystified: putting CTI, media services, by Michael Bayer PDF

By Michael Bayer

ISBN-10: 0071359877

ISBN-13: 9780071359870

ISBN-10: 0071369368

ISBN-13: 9780071369367

The present cell infrastructure is readily being changed with items, platforms, and ideas in response to off-the-shelf machine know-how. Michael Bayer's laptop Telephony Demystified promises every little thing you want to make the most of customizable telephony know-how. ideal for everybody from name heart managers, community planners, and CIOs, to telecom engineers, this is often the one-stop, plain-English educational and reference publication in this sizzling subject. you can find concept-clarifying illustrations and many solutions and insights into this key expertise quarter, including:A entire framework for designing and comparing items, companies, and suggestions in line with all appropriate CT criteria specificationsA thorough clarification of CTI and the way to enforce and expand name processing functionalityCoverage of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech acceptance (ASR)Integrated causes of either conventional and next-generation switching cloth expertise equivalent to IP telephonyReal-world situations that display how CT expertise can increase company and day by day lifestyles

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Extra info for Computer telephony demystified: putting CTI, media services, and IP telephony to work

Example text

At a pay phone: - Without CT, you have to laboriously enter your carrier preference (if you can remember the access code), credit card information, and number you want to dial. - With CT, you simply point your personal digital assistant (PDA) or laptop computer at the infrared (IR) port on the pay phone and click on a person's name. In fact, if you'll be there a while, you can have selected calls rerouted from your office number to the pay phone, which would in turn alert you with information about each incoming call.

It will make it manageable, if not effortless. To deliver on the vision of computing devices as the focal point for C&C, computing devices must embrace the telephone.

Figure 1-4 Personal computer and information appliances are becoming the focal point for people collaborating with other people. 2 Five Disciplines of C&C Technology The five disciplines, or domains, of C&C technology reflect both the key areas in which technology innovation is centered, and also the way in which people buy and use information technology. These areas can be further grouped into real-time collaboration technology, storeand-forward collaboration technology, and communications technology.

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