By Dave Chaffey
ISBN-10: 0585270910
ISBN-13: 9780585270913
ISBN-10: 1555581846
ISBN-13: 9781555581848
This complete consultant for approach builders, IT managers and experts specializes in how intranets, groupware and paintings movement applied sciences can be utilized to enhance the potency in their organisations. the point of interest is on how one can use those instruments to help association transformation via company method reengineering, non-stop development or TQM courses. It supplies useful guidance for comparing the place those instruments might be most sensible used, selecting the best device and handling the phases of strategy research, layout and implementation. those levels are illustrated by way of a case learn of regular corporation purposes. This e-book is going past an outline of the on hand groupware and workflow platforms to provide an explanation for how the improvement and deployment of those platforms should be controlled to ensure the capability is delivered.Background: Groupware began as uncomplicated messaging purposes equivalent to e-mail and conferencing and has developed into extra complicated job and record administration. Groupware and workflow instruments are becomng broadly on hand to be used on intranets. supplies built-in insurance of workflow, groupware, intranets and the way they are often utilized to resolve company problemsPractical advisor on find out how to construct and enforce collaborative systemsDescribes how intranets can be utilized to enforce workflow and groupware
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Additional info for Groupware, Workflow and Intranets : Reengineering the Enterprise with Collaborative Software
Sample text
However, improvement or redesign of business processes will certainly continue into the future. In This Chapter The use of collaborative systems to assist in both gradual process improvement and radical reengineering are both covered in this chapter. We start by considering how companies use IT, and in particular collaborative systems, to support their business strategy. We then look at how collaborative systems can support BPR and process improvement. Methodologies for the typical stages of a BPR program are related to the subsequent chapters on analysis, design and implementation.
Simple workflow routing functions are now being provided in groupware and intranet tools, and as this occurs they become more widespread. Chapter 4 describes the different varieties of workflow system and how they are constructed in more detail. Page 9 Groupware and Workflow--What Is the Difference? Confusion abounds when distinguishing between groupware and workflow. This arises since workflow is often considered to be a function or subset of groupware. This is true in that a simple workflow function such as routing of business forms between staff can be achieved using groupware.
Companies reengineer because of the promise of massive improvements in the efficiency of their business operations leading to improved business performance and better customer service. Promises offered include customer service index increased by 100%; time for issuing a loan reduced by 200%; staff needed for a process reduced by 300%. This chapter shows how groupware and workflow software can help in reengineering the enterprise. So, how can collaborative software help reengineer the enterprise?