By Lundy Lewis
ISBN-10: 1580530168
ISBN-13: 9781580530163
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Example text
First, it explains SLM with an ordinary commonsense analogy. Then it provides a brief history of SLM, showing how the evolution of network management has taken us from simple device management in the 1970s to SLM in the late 1990s and into the 2000s. Next we discuss some reasons why a business would be interested in SLM, after which a true, real-world example of one business's approach toward SLM is presented. Throughout, the book illustrates the discussions and analyses with real-world case studies.
Are we doing both real-time and off-line SLM? How much full automation (interpretation, inferencing, and control) do we have? Where? It is plain to see that when we start talking about automated reasoning without human intervention, we would be well advised to borrow good ideas and methods from communities that specialize in it. Thus, the discussion of SLM architecture in this book borrows and applies some methods from the AI, cognitive science, and robotics communities. Chapter 5 Special Topics in SLM Chapter 5 discusses some challenging design and implementation problems in SLM: Event correlation; Semantic disparity; Component-to-service mapping; Agent selection; Integration; Scaling; Representation; Complexity.
Page 1 Chapter 1 Introduction to Service Level Management In which we get an intuitive grasp of SLM in preparation for nitty-gritty detail later in the book. In this chapter: What is SLM? The evolution toward SLM The crux of SLM Why be interested in SLM? Case study: GlaxoWellcome Organization of this book This introductory chapter provides a high-level understanding of service level management (SLM). First, it explains SLM with an ordinary commonsense analogy. Then it provides a brief history of SLM, showing how the evolution of network management has taken us from simple device management in the 1970s to SLM in the late 1990s and into the 2000s.