By Anne Sigismund Huff, Mark D. (David) Jenkins
ISBN-10: 0761969489
ISBN-13: 9780761969488
ISBN-10: 1412933498
ISBN-13: 9781412933490
Univ. of Colorado, Boulder. Explores the relationship among parts of key value to the learn of strategic administration: how wisdom is generated and controlled in agencies, and the resource-based concept of the company. for college students, researchers, and experts. Hardcover, softcover additionally on hand.
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Extra resources for Mapping Strategic Knowledge
Sample text
People ‘manage the collective memory of the organization through storytelling’ (Boje, 1991b: 9). Martin explains that stories are used in organizations to ‘explain “how things are done around here”’ (1982: 256). It is also an appropriate device for studying tacit routines because people frame their experience in stories (Wilkins and Thompson, 1991). Moreover, ‘stories are contextually 26 DIRECTLY DISCOVERING MANAGERIAL KNOWLEDGE embedded’ (Boje, 1991a: 109), they ‘can reflect the complex social web within which work takes place’ (Brown and Dugruid, 1991: 44).
Discussion case A: results We did not receive all the coded maps from all TMT members. Because of the amount of data, the TMT concentrated on only a few maps (see Appendix for a couple of examples), and only three sets of maps were returned to us: the Chief Executive’s, the Human Resources Director’s and the Business Development Director’s. Before carrying out any analysis all routines that were not positive (in other words factors that were a hindrance to the organization’s success or factors that were about what it wishes to do rather than what it does) were removed.
It seems likely that some of the factors were simply not known by respondents. This suggests that we may need to add a new category: ‘routines you did not know about’. Not knowing that something is done is not the same as not realizing that what is done matters. We are returning here to the initial definition: tacit knowledge is about doing and not verbalizing what is done; it is not about ‘knowing about’ or reciprocally ‘not knowing about’ (Nonaka, 1991). Hence we need a coding category that would allow us to deal with ignorance, rather than tacitness.