By James D. McKeen
ISBN-10: 0470850876
ISBN-13: 9780470850879
The booklet helped with my direction research rather well and the modules are segmented in a great demeanour for the reader to get a grip on previous current and destiny course of IT.
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Extra resources for Making IT Happen: Critical Issues in IT Management
Example text
They should also recognize that not everyone is able to adapt to changes in working conditions and give individuals an accurate picture of the opportunities, implications, and expectations involved (Grenier and Metes, 1995). Communicating. Many companies have found that the managerial skills that become most important in new forms of working are those that revolve around old-fashioned human contact (Stewart, 1994). As working arrangements become more varied, focus group members noted that it becomes easy for managers to slip into task-oriented communication and to omit relationship-building communication.
The organization may not survive that long. One group member pointed out that his industry faces seasonal deadlines for many of their products. Delivery deadlines of 12 to 18 months would dictate "flying two years ahead of their customers" and his business was not able to do this. With information technology playing such a major role in the delivery of today's services and products, few business initiatives are able to go forward without the support of IT. One obvious way to meet the need for increased functionality is to expand IT staff.
To learn more about what will affect this future state, IT managers should: 0 continually assess their environment not only from a technological point of view but also from a social and competitive perspective; 0 experiment with new coordination mechanisms both internally and externally. IT'S IMPACT ON HUMAN RESOURCE (HR) POLICIES AND BUSINESS BEHAVIOR I T S Impact on HR policies Most new forms of working arrangement have a significant number of human implications making HR's job more complex (Fritz and Manheim, 1998).